Orders placed on bnwsoxfords.com are processed and shipped according to the shipping method selected at checkout. The company ships to addresses within the regions supported by the website. Shipping times vary based on destination and the chosen shipping method. Estimated delivery timelines are provided at checkout. The company does not guarantee specific delivery dates. A tracking number is provided once the order has shipped. The buyer is responsible for providing an accurate and complete shipping address. The company is not responsible for delays caused by carriers or customs authorities. Shipping costs are calculated at checkout and are non-refundable. The company does not ship to addresses that are incomplete or undeliverable. If a package is returned to the company due to an incorrect address, the buyer bears the cost of reshipping. The company does not guarantee inventory availability.
Chi Wai Limited offers a strict 14-day no-reason refund policy. You may return any eligible item within 14 days of receipt for a refund. You do not need to provide a reason for the return. The company's return policy applies to all purchases made on bnwsoxfords.com. To be eligible, items must be unused and in original packaging. All tags must be attached. Items that are used, damaged, or not in original packaging are not eligible for return. The buyer completely bears the return shipping costs. The company does not reimburse return shipping fees. The 14-day period begins on the date of receipt as confirmed by the carrier's tracking information. The 14-day period includes calendar days. The company recommends using a trackable shipping service for returns. The buyer bears the risk of loss or damage during return shipping. Returns sent without a return authorization number will be refused.
Refunds are processed within at least 14 days from the date the returned item is received by Chi Wai Limited. The refund will be issued to the original payment method. For PayPal refunds, the refund will take at least 14 days to appear in your PayPal account. However, local laws in some regions require up to 30 days for PayPal refunds. In such regions, the refund will be processed within the legally required timeframe, which may be up to 30 days. The company does not issue refunds for items that do not meet the return conditions. The refund amount covers the purchase price of the item. The company does not refund any shipping charges paid at the time of purchase. Refunds are not issued as store credit. The company does not process refunds to a different payment method than the original. If the returned item is received after the 14-day return period, the refund will not be processed. The company is not responsible for delays in refund processing caused by payment providers.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. To submit a claim, contact Chi Wai Limited at [email protected] with your order number and photographic evidence of the damage or defect. Claims submitted after 7 days of receipt will not be accepted. The company will review the claim and, if approved, provide instructions for return or replacement. The buyer bears the return shipping costs for damaged or defective items unless the company determines otherwise in writing. The company may require the damaged or defective item to be returned before issuing a refund or replacement. The company's determination of the claim is final.
Items that are used, damaged, or not in original packaging are not eligible for return. This condition applies to all products sold on bnwsoxfords.com. The company does not accept returns for items that have been worn, altered, or washed. Items must be returned with all original tags and packaging. The company reserves the right to refuse any return that does not meet these conditions. No specific product categories are exempt from this policy; the condition is based solely on the state of the item. The company does not accept returns for items that have been damaged after receipt. The company does not accept returns for items that are missing parts or accessories.
Step 1: Contact Chi Wai Limited at [email protected] to request a return authorization. Provide your order number and the item you wish to return.
Step 2: Pack the item securely in its original packaging. Include all tags and accessories.
Step 3: Ship the item to the return address provided by the company. The recipient must be Chi Wai Limited, the contact phone is +852 9288 3351, and the specific return address is L4, Ma On Shan Plaza, 18 On Luk Street, Ma On Shan.
Step 4: Include the return authorization number inside the package. Write the number on the outside of the package as well.
Step 5: The company will inspect the returned item upon receipt. If the item meets the return conditions, the refund will be processed. The refund will be issued within at least 14 days. For PayPal refunds, the refund will take at least 14 days, and up to 30 days where local laws require.
Step 6: The buyer is responsible for all return shipping costs. The company does not provide prepaid return labels. The company is not responsible for return packages that are lost or damaged in transit.
For questions about shipping or returns, contact Chi Wai Limited at [email protected] or +852 9288 3351. The company's physical address is L4, Ma On Shan Plaza, 18 On Luk Street, Ma On Shan. The website is bnwsoxfords.com. All returns must be shipped to the address provided in Step 3.
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